Conteúdo


The ACEA™ course covers the following topics:

Introduction

Personal introductions

Course background

The "Journey"

Fundamentals of Modern Corporate Behaviour

Exploring the characteristics of today's global business environment

Understanding the role of the Executive Assistant in a modern world

The role of the modern Executive Assistant


Strategy

Strategy understanding

Corporate vision and mission

Delivering the strategy

Goals vs objectives

Principles of planning

Project alignment with strategy and organisational goals


Balanced Scorecards

Understanding and measuring corporate performance

Drilling down to the Executive Assistant role

Measuring success


Business Ethics

Corporate social responsibility

Business ethics


Time Management

Prioritising

Tactics

Delegation

Managing effective meetings


Financial Awareness

Financial accounting vs management accounting

Understanding the 4 key financial statements

Principles of budgeting


People Management & Leadership

Understanding leadership

Identify your leadership profile and explore how you can use this knowledge to create your own future

Assess your leadership competencies and learn how you can develop your strengths

Identify those additional skills and tools that can make you a better leader


Motivation

Motivation theory

Motivation through rewards


Fundamentals of Project Management

What is a project

Project methodologies

Work breakdown structures

Project estimating

Implementing effective project governance

Controlling the project, including status meetings and issues management


Effective Communication & Conflict Management

Develop your ability to influence and communicate with others

Understanding communication

Diversity, assumptions and stereotypes


Listening skills

Verbal and non-verbal communication

Other Essential Management Skills


Stakeholder management

Risk management


Problem Solving & Multitasking

Differentiate and define various types of problems

Root cause analysis

Evaluate solutions and apply creative thinking techniques to problem solving


Presentation Skills

Understanding fear

Planning presentations

Overcoming nervousness

Presentation preparation

Emotional Intelligence (EI)

Emotional quotient (EQ) vs intelligence (IQ)

Emotional intelligence framework

Using emotional intelligence

Personality and behaviours (DISC)

Know your inter-personal style and how your behaviour impacts others


ACEA™ Examination *

* Only those who successfully complete the examination and participate effectively in the course case studies will receive the Advanced Certificate for the Executive Assistant: ACEA™

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